Schedule a consultation with Dr. Paul Morton

Three ways: schedule online — the Schedule button opens Klara, the practice’s secure booking and messaging service, where you schedule in a few taps; call (808) 439-6201 (Mon–Fri 8:00 am – 4:30 pm, Sat 8:00 am – 2:00 pm HST, a real person answers); or email Contact@pacificboneandjoint.com. Messages sent through Klara or by email get a reply within one business day. Klara is not for emergencies — if this is urgent, call 911.

Many plans allow self-referral — PPO plans and traditional Medicare generally do. Managed-care plans (including most Medicaid/Quest and some HMO plans) require a referral from your primary care physician — call us at (808) 439-6201 and we’ll check for you before your visit.

A photo ID, your insurance card(s), a list of current medications, and any prior imaging (X-ray, MRI) or operative reports you have. If your imaging was done in Hawai‘i, we can usually retrieve it electronically, and new standing X-rays can be taken in the clinic at the same visit. You can also upload X-ray, MRI or CT images before your visit ↗ (opens in a new tab) so they are on hand — uploading does not book the visit.

Dr. Morton examines the joint, reviews your imaging with you, and walks through every option that fits — physical therapy, injections or biologics, a repair, or joint replacement — with the trade-offs of each. You leave with a diagnosis and a plan, not a sales pitch. If surgery is the right answer, most procedures are scheduled within weeks; if it isn’t, you leave knowing what to do instead.

Usually. The practice accepts most major plans — HMSA, Medicare, Medicaid/Quest, AlohaCare, UHA, HMAA, United Healthcare, Aetna, Cigna, Humana, TRICARE, VA Community Care and more — and a new-patient consultation is billed as a specialist visit under your plan’s normal copay and deductible. The office verifies your benefits before your visit so there are no surprises; managed-care and Medicaid/Quest plans may need a referral from your primary care physician first. Treatments such as PRP and BMAC are usually not covered and are quoted in writing as cash-pay options, while the consultation itself is often covered. No insurance? Ask about transparent self-pay packages.

Yes, when an in-person visit isn’t practical and you’re in Hawai‘i — for neighbor island patients and for anyone who has trouble traveling. Video visits run on Doximity: the office texts you a link, and you join on your iPhone or Android phone. X-rays can be ordered near your home before the visit so Dr. Morton can review them with you on screen; the exam and any treatment happen in person. Out-of-state and international patients start with a pre-travel video call that reviews records and imaging to plan the trip, because Dr. Morton is licensed in Hawai‘i. Patients outside the United States join that call on doxy.me, through a link the office sends.

Most new patients are seen within one to two weeks, and urgent problems and acute injuries are prioritized. Injured today on the Leeward side? Wiki Wiki Orthopedics in Kunia takes walk-ins with X-ray on site. Having a hip or knee replaced? The optional Rapid Recovery Concierge adds non-covered support around your surgery, such as a dedicated coordinator and recovery equipment. Membership does not change your place on the surgical schedule.